Ok maybe that is a little dramatic. But we have cleared out all the stores and we are still 5 elongated seats short! In addition, we sold 4 more seats today. I was able to carve up those so I'm only behind the 5 elongated. Not to worry, we are heading to Grand Rapids on Thursday and hopefully will find some there. This lack of seats problem is really getting to us. So much so that we were forced to do something we rarely do and dislike even more....Socialize! That is right! We, I mean I, with the my wife's total disapproval, flagged down one of the store managers and talked to her about our plight. If nothing else, they could carry more for the next three months. (FWI We spend over $10,000 in seats a year, depending on how sales go. That might be a little low) If you were a store, wouldn't you like a chunk of that Pie? Cheryl and I did a small, simple calculation on how much money we bring into the struggling Michigan economy and we concluded that Michigan benefit's more from us being here in our business, than in the taxes it charges us. Also we bring in more money than we ourselves get to hang on to. Can you say "redistribution of wealth?" I don't mean to rant, just that the cost of seats and shipping through local business take roughly 2/3 of our gross. add fees and other costs ( electricity, tools, poly, paint, sandpaper, Internet, etc.) Again, all local costs. Now all we have to do is get some money for US! lol. We need profit to grow and expand. Well, this is sounding like my economics class. and Probably was stimulated by yet another bad customer. They purchased a seat three months ago and found out it is the wrong size. They want to exchange it out for the elongated ( remember, there are none at the current time) and want US to pay for them to ship the standard seat back to us. I should remind you that we offered free shipping to begin with. Now this person wants shipping back and back again! What business model is she forming her assumption on? Are we missing something? To the best of my knowledge, If you have any problem with something, and the company offers refunds and exchanges, you have to pay to ship it back to the company, then they refund or exchange it. I 'm not talking damage or wrong messed up orders ( we take care of that right away) I'm talking the customer messed up and wants us to pay for it. ( THREE months later) 2 months over our policy. Hmm.. such is the price for doing buisness. Perhaps we shoiudl be charging more....
Showing posts with label economy. Show all posts
Showing posts with label economy. Show all posts
Wednesday, November 26, 2008
Seat Crisis!
So there simply are no more seats within 50 miles of us.
Ok maybe that is a little dramatic. But we have cleared out all the stores and we are still 5 elongated seats short! In addition, we sold 4 more seats today. I was able to carve up those so I'm only behind the 5 elongated. Not to worry, we are heading to Grand Rapids on Thursday and hopefully will find some there. This lack of seats problem is really getting to us. So much so that we were forced to do something we rarely do and dislike even more....Socialize! That is right! We, I mean I, with the my wife's total disapproval, flagged down one of the store managers and talked to her about our plight. If nothing else, they could carry more for the next three months. (FWI We spend over $10,000 in seats a year, depending on how sales go. That might be a little low) If you were a store, wouldn't you like a chunk of that Pie? Cheryl and I did a small, simple calculation on how much money we bring into the struggling Michigan economy and we concluded that Michigan benefit's more from us being here in our business, than in the taxes it charges us. Also we bring in more money than we ourselves get to hang on to. Can you say "redistribution of wealth?" I don't mean to rant, just that the cost of seats and shipping through local business take roughly 2/3 of our gross. add fees and other costs ( electricity, tools, poly, paint, sandpaper, Internet, etc.) Again, all local costs. Now all we have to do is get some money for US! lol. We need profit to grow and expand. Well, this is sounding like my economics class. and Probably was stimulated by yet another bad customer. They purchased a seat three months ago and found out it is the wrong size. They want to exchange it out for the elongated ( remember, there are none at the current time) and want US to pay for them to ship the standard seat back to us. I should remind you that we offered free shipping to begin with. Now this person wants shipping back and back again! What business model is she forming her assumption on? Are we missing something? To the best of my knowledge, If you have any problem with something, and the company offers refunds and exchanges, you have to pay to ship it back to the company, then they refund or exchange it. I 'm not talking damage or wrong messed up orders ( we take care of that right away) I'm talking the customer messed up and wants us to pay for it. ( THREE months later) 2 months over our policy. Hmm.. such is the price for doing buisness. Perhaps we shoiudl be charging more....
Ok maybe that is a little dramatic. But we have cleared out all the stores and we are still 5 elongated seats short! In addition, we sold 4 more seats today. I was able to carve up those so I'm only behind the 5 elongated. Not to worry, we are heading to Grand Rapids on Thursday and hopefully will find some there. This lack of seats problem is really getting to us. So much so that we were forced to do something we rarely do and dislike even more....Socialize! That is right! We, I mean I, with the my wife's total disapproval, flagged down one of the store managers and talked to her about our plight. If nothing else, they could carry more for the next three months. (FWI We spend over $10,000 in seats a year, depending on how sales go. That might be a little low) If you were a store, wouldn't you like a chunk of that Pie? Cheryl and I did a small, simple calculation on how much money we bring into the struggling Michigan economy and we concluded that Michigan benefit's more from us being here in our business, than in the taxes it charges us. Also we bring in more money than we ourselves get to hang on to. Can you say "redistribution of wealth?" I don't mean to rant, just that the cost of seats and shipping through local business take roughly 2/3 of our gross. add fees and other costs ( electricity, tools, poly, paint, sandpaper, Internet, etc.) Again, all local costs. Now all we have to do is get some money for US! lol. We need profit to grow and expand. Well, this is sounding like my economics class. and Probably was stimulated by yet another bad customer. They purchased a seat three months ago and found out it is the wrong size. They want to exchange it out for the elongated ( remember, there are none at the current time) and want US to pay for them to ship the standard seat back to us. I should remind you that we offered free shipping to begin with. Now this person wants shipping back and back again! What business model is she forming her assumption on? Are we missing something? To the best of my knowledge, If you have any problem with something, and the company offers refunds and exchanges, you have to pay to ship it back to the company, then they refund or exchange it. I 'm not talking damage or wrong messed up orders ( we take care of that right away) I'm talking the customer messed up and wants us to pay for it. ( THREE months later) 2 months over our policy. Hmm.. such is the price for doing buisness. Perhaps we shoiudl be charging more....
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